Change, Hope, Innovate, Adapt

Change is never easy. No matter how much you love or embrace change, it takes a physical and emotional toll. With all the change going on in libraries, it’s important that leadership not only realizes this but also finds ways to help staff cope. In some cases there is grieving that needs to happen. In other cases it’s a matter of finding ways to reduce stress. In all cases communication is paramount both in what the changes are and why the changes are necessary.

Tuesday I’m presenting a webinar to the Tampa Bay Library Consortium on innovating during a time of changes within libraries. In preparation for the workshop I created some images represnting changes and hope for libraries. Feel free to use these for personal or institutional purposes. Just right-click on the image and select copy image or save image. You can also create your own at





















10 Tips for Surviving Budget Cuts and Layoffs

It’s that time of the year when many local and state governments as well as nonprofits and libraries go through the budget period for the upcoming fiscal year. As we continue through the Great Recession many workers find themselves on the chopping block. While layoffs are never easy, they seem worse for employees who work for local governments, schools, libraries, and nonprofits. Many of those employees see their job as more of a calling than a career which makes the possibility of a loss of job feel like a loss of self.

Save New Jersey Libraries by Nancy Dowd

I speak from experience on all sides of the layoff experience. It’s never pleasant, but you can get through it!  Here are ten tips to help anyone survive impending layoffs.

  1. Don’t take it personally. This is the most important tip. While it may feel personal if you’ve been notified your job may or will be eliminated, it’s really not. It’s a business decision and comes down to a matter of cash available versus cash needed to run the organization. If your personal income were suddenly cut, you’d have to adjust and find things to cut from your bottom line like cable, cell phones, or dining out. While many organization have already scaled back in previous years, the only thing left to cut back is staff. It’s so hard to remember this in the midst of the moment, but the more you can remember that this is a business decision and not a personal one, the better off you will be.
  2. If something is stressful to you, stop. For me watching the local government meetings is like sport. I love to yell at the TV and throw things when one of the County Commissioners says something I don’t agree with. However, last year (and again this year) when it was my job on the line, I had to stop watching the meetings. It caused unnecessary stress and I knew if something important happened, I’d hear about it the next day. I also had to stop reading comments on local news sites. The comments incite me and only reflect the opinions of the few people with nothing better to do than comment anonymously all day.
  3. Channel your energy and anger into something constructive and positive. Last year I created as a way to help all libraries going through budget cuts. Advocacy helped me get through a horrible time because I was focusing on parts of my life that I do have control over. This year, I’m focusing more on my family and spending time being active and engaged with my children.
  4. Take care of yourself. Sleep, eat, and exercise. It’s easy to fall into the vicious cycle of depression: sleep too much or too little + eat junk food + limit activity = feel like crap. Just like the flight attendant tells you on the plane, you have to take care of yourself first. Exercise is a great way to relieve stress.
  5. Talk to someone. Many organizations provide EAP service. EAP, employee assistance program, is a confidential service that employers pay for. You have access, at no cost to you, to counselors who can help with stress, anxiety, family problems, financial problems, or just about any problem you can think of. I’ve seen EAP counselors a number of times and they have always been very helpful. It is much more healthy for you (and your organization) for you to vent to an EAP counselor rather than your coworkers.
  6. Have a plan B. If you don’t have one, start making one. Is your resume up to date? Are you on LinkedIn? Have you asked colleagues for LinkedIn recommendations? Post your resume to job boards. Be proactive. Think about how your skills and abilities might transfer to a corporate or other non-profit environment.
  7. Before posting to Twitter, Facebook, or your blog, see if your organization has a social media policy and be sure to follow it. No matter where you work, it is a small world and you do not want to burn bridges. Additionally future employers are watching your Tweets and no one wants to hire someone who complains about a current employer. One of the reasons that I do not post about my situation is that we have a fantastic Marketing & Communications Department. We have a social media person on staff. We have a communications plan with key messages. Through my work, my name has become associated with my employer, and no matter how many disclaimers I post on Twitter, Facebook, or my website, my posts and comments become a reflection on my employer. It’s not that I would have anything bad to say. It’s that I don’t want to muddy the waters for our communications team. They have a strategy and it’s in the Library’s best interest (as well as my own) to let them handle communications about our organization.
  8. Focus on the task at hand and your core mission to the organization. Many libraries and nonprofits will notify staff months or weeks in advance of a layoff or potential layoff. I’ve heard people describe this as cruel but I can assure you it’s not meant to be. Notifications like this give you time to plan and make arrangements and adjustments to your lifestyle. The downside is it gives you a lot of time to think. One of my most difficult challenges last year at this time, was focusing on my job in the midst of the emotional turmoil within and surrounding me. Every day I had to remind myself that I am here to help our staff grow and develop professionally. When I focused on my core mission, it made it much easier to get work done each day.
  9. Think practical. Start making plans in advance. If you are on prescription medications, order 90 day supplies if your insurance allows it. Find out what your unemployment benefits will be. Most states have an online calculator that will tell you how much you will receive and for how long. Shop around for health insurance. COBRA rates are outrageous. You may do better with an individual policy that covers only catastrophic events like hospitalization. Adjust your withholding for state and federal taxes to the maximum level. If you are paid out for vacation time, this allows you to keep more of the money. As a last resort consider taking out a loan on your 401K before your last day. If you don’t pay the loan back within 60 days of termination, it will be taxed as an early withdrawal which means taxes plus a 10% penalty. If you are the sole provider for a family, this may be a necessary option.
  10. Don’t panic! Your job is only one facet of your life. Many people have found being laid off a liberating experience. This is your chance to try something new if you want or to move somewhere different. This is actually how I came to work in libraries. Laid off from a corporate job, I wanted to work for an organization where I could give back to the community. Had that layoff not happened, I would definitely be in a different place today! As Tom Hanks character says in the movie Castaway, “You never know what the tide may bring in.” I also highly recommend reading the book Start Where You Are by Chris Gardner for inspiration.

E-readers, Libraries, and Training…Oh My!

After Christmas it hit like a storm. Questions from patrons about e-readers along with usage of NetLibrary and OverDrive soared. With the drop in price of Amazon Kindles and then competitors dropping their prices to match, e-readers went from being the tool of the tech-elite to a device that nearly anyone can afford.

According to Linda Raymond, materials management manager for the Charlotte Mecklenburg Library, new patron use of OverDrive is up 160% over last year, circulation of digital content increased by 399%, and holds on digital content increased 178%. Raymond says circulation would be even higher if we had more materials to meet the increased demand.

Evolution of Readers

Evolution of Readers by John Blyberg

With this surge in the use of e-readers and library lending of digital materials, questions from the public have increased as well. Nathan Cook, library service specialist II for the Charlotte Mecklenburg Library works in the busy Telephone Reference department of the library. Cook says that for the first few days after Christmas nearly every other call was about e-readers–mostly from the elderly who received e-readers as gifts. Now the questions are down to five to six a day

Providing training on e-readers for staff at the Charlotte Mecklenburg Library has been challenging due to the fact that we have no money in our current budget to purchase the devices needed to conduct training. Luckily staff from the North Carolina Master Trainer program have been trained in the use of e-readers and are prepared with an “E-Reader Petting Zoo” which will be coming to Charlotte in April.

How has Cook answered this blitz of questions with no training? Cook says, “I’ve answered questions with a combination of guesswork, luck and the printed instructions that are linked from our Media Downloads page. Between using what we already have available on our page, and the Internet to check out the websites and FAQs of the individual readers themselves (or their makers’ companies), I’d estimate I am actually successful in helping at least 75% or 80% of the questions I get about these services.”

I’m always pleased when I see staff like Cook who are resourceful and seek out the information needed to get the job done. Other staff at the Charlotte Mecklenburg Library have taken field trips or training classes to Barnes and Noble to try out the Nook. These are the people we need helping us to research and prepare for training! As leaders in training it is our job to not only provide training for staff, like Cook, who field such questions about tech gadgets but to also anticipate “the next big thing” that will impact our staff.

Our theme at ALA Learning for February and March will be staff training on e-readers. Were you prepared for the e-reader craze? How are you preparing now? Do you have any materials you’d like to showcase here on ALA Learning? In addition to posts from our contributing authors, we want to hear from you! If you have a story to tell or training materials to share, please contact me at We’re looking forward to hearing from you!

Workplace Learning & Leadership: A Handbook for Library and Nonprofit Trainers

Two years of writing and interviewing and our book is almost here. Workplace Learning & Leadership: A Handbook for Library and Nonprofit Trainers is available for pre-order from the American Library Association.

Workplace Learning and LeadershipThe best kind of learning is that which never ends—and a culture of training means that staff will be more flexible and responsive to new ideas and strategies, imperative in today’s libraries. In this practical resource, leading workplace trainers Signorelli and Reed offer guidance on improving the effectiveness of training programs. Their book takes readers through the entire process of developing, implementing, and sustaining training programs and communities of learning, in order to

  • Empower individuals to become leaders and teachers by cultivating a culture of ongoing learning
  • Connect library staff and users to information resources so they can effectively use them to their benefit
  • Develop skills among both managers and workers for practicing continuous formal and informal training

Using real-life examples of trainers who serve as leaders within libraries and their communities, this book sheds light on an underappreciated but important component of library operations.

You can read an excerpt from the book here.

I get kids excited about reading! What’s your superpower?

I’ve been trying to get this photo all week and finally got it last night at the book fair. Here’s the school’s media specialist Ms. Reeder (that’s her real name 🙂 ) and my son.

So readers…what’s your superpower?
Ian and Ms. Reeding