E-readers, Libraries, and Training…Oh My!

After Christmas it hit like a storm. Questions from patrons about e-readers along with usage of NetLibrary and OverDrive soared. With the drop in price of Amazon Kindles and then competitors dropping their prices to match, e-readers went from being the tool of the tech-elite to a device that nearly anyone can afford.

According to Linda Raymond, materials management manager for the Charlotte Mecklenburg Library, new patron use of OverDrive is up 160% over last year, circulation of digital content increased by 399%, and holds on digital content increased 178%. Raymond says circulation would be even higher if we had more materials to meet the increased demand.

Evolution of Readers

Evolution of Readers by John Blyberg

With this surge in the use of e-readers and library lending of digital materials, questions from the public have increased as well. Nathan Cook, library service specialist II for the Charlotte Mecklenburg Library works in the busy Telephone Reference department of the library. Cook says that for the first few days after Christmas nearly every other call was about e-readers–mostly from the elderly who received e-readers as gifts. Now the questions are down to five to six a day

Providing training on e-readers for staff at the Charlotte Mecklenburg Library has been challenging due to the fact that we have no money in our current budget to purchase the devices needed to conduct training. Luckily staff from the North Carolina Master Trainer program have been trained in the use of e-readers and are prepared with an “E-Reader Petting Zoo” which will be coming to Charlotte in April.

How has Cook answered this blitz of questions with no training? Cook says, “I’ve answered questions with a combination of guesswork, luck and the printed instructions that are linked from our Media Downloads page. Between using what we already have available on our page, and the Internet to check out the websites and FAQs of the individual readers themselves (or their makers’ companies), I’d estimate I am actually successful in helping at least 75% or 80% of the questions I get about these services.”

I’m always pleased when I see staff like Cook who are resourceful and seek out the information needed to get the job done. Other staff at the Charlotte Mecklenburg Library have taken field trips or training classes to Barnes and Noble to try out the Nook. These are the people we need helping us to research and prepare for training! As leaders in training it is our job to not only provide training for staff, like Cook, who field such questions about tech gadgets but to also anticipate “the next big thing” that will impact our staff.

Our theme at ALA Learning for February and March will be staff training on e-readers. Were you prepared for the e-reader craze? How are you preparing now? Do you have any materials you’d like to showcase here on ALA Learning? In addition to posts from our contributing authors, we want to hear from you! If you have a story to tell or training materials to share, please contact me at webmaster@alalearning.org. We’re looking forward to hearing from you!

Building the Digital Branch for the 21st Century: Free Webinar

From BlogJunction:

Webinar: Building the Digital Branch for the 21st Century

A search for “digital branch” on your favorite search engine proves that David Lee King is one of those responsible for inserting the term into our library lexicon and into the job titles of some of today’s most innovative library leaders. He’s the author of the recently published edition of Library Technology Reports focusing on the topic and also the presenter of our next WebJunction webinar.

Join us on September 15 for Building the Digital Branch: Guidelines to Transform Your Website for the 21st Century, a webinar brought to you in special collaboration with WebJunction-Kansas and ALA TechSource.

David will present on the process his web team used at Topeka & Shawnee County Public Library (KS) to transform their outdated website into a 21st century digital branch. He’ll address the differences between a website and a digital branch, and describe the redesign process – everything from the introductory planning stages of overhauling their website to the process of actually “doing stuff” at the new digital branch.