6:00am
There is no time to hit the snooze button today. I have a class on customer service starting in two hours. I have no idea what traffic might be like, if the room will be set up, or any other number of variables. Normally I would not schedule training to start at 8am but I [...]
Posts Tagged ‘Customer Service’
A Day in the Life With Lori Reed – Tuesday
January 26th, 2010
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ALA CLENE Training Showcase
July 12th, 2009
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Sunday was the CLENE Training Showcase where trainers have a chance to showcase best practices in learning and continuing education for libraries.
My display and presentation was about the training I facilitated for my library as part of my Master Trainer program earlier this year. The Charlotte Mecklenburg Customer Experience focuses on how we can train [...]
Library Service in Tough Economic Times
September 29th, 2008
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Things are a little crazy here in Charlotte. In case you haven’t heard we’ve had a gas shortage for over a week now. The pipeline that supplies this area was partially shut down, word got out, and chaos ensued as anyone with a vehicle (and gas cans) went to fill up.
What would have been a [...]
ALA Part III: Customer Service Disney Style
July 9th, 2008
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Saturday morning I had the privilege to hear Bruce Kimbrell from the Disney Institute speak about customer service. Soft-spoken and pleasant mannered, Bruce has a great sense of humor that can liven yet put any audience at ease.
Some notes that I took during the session:
The front-line is the bottom line.
When you find out what a [...]
Truth in Advertising? You be the judge…
July 5th, 2008
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Yes I have lots to blog about re: ALA, but it’s the weekend and family time. So I thought I would share my shopping experiences and why Web 2.0 – shared user content is so great.
I bought my kids a kiddie pool for the 4th of July and it had a rip in the seam. [...]
