WebJunction Member Advisory-Advisory Breakfast
Monday morning started with a WebJunction member advisory-advisory breakfast. Participants included library staff who have collaborated with WebJunction previously and represented a variety of library sizes and types. It was a small group and allowed for informal discussion and brainstorming about how a member advisory committee should function.
Keeping Your Computers Up and [...]
The Stacks
Saturday after the Empowerment Breakfast I headed over to the vendor exhibits cleverly called “The Stacks” and arranged in Dewey order from 000s to 900s. I’ve heard that ALA Annual has the largest gathering of vendors in the world. If that’s not true it sure felt like it!
If you were there for the [...]
Saturday morning I had the privilege to hear Bruce Kimbrell from the Disney Institute speak about customer service. Soft-spoken and pleasant mannered, Bruce has a great sense of humor that can liven yet put any audience at ease.
Some notes that I took during the session:
The front-line is the bottom line.
When you find out what a [...]
Saturday morning started out with the ALA Empowerment Conference Welcome Breakfast. ALA has a “conference within a conference” for library “support staff.” From the ALA Conference site:
Designed specifically for library support staff and featuring a variety of programs with nationally known speakers like Warren Graham, Jenny Levine, and Michael Stephens, this is a conference not [...]
