Summary | Experience | Membership & Professional Service | Education | Certifications | Honors & Awards | Publications | Presentations


  • More than twenty years experience in workplace learning and employee development.
  • 13 years experience in public libraries.
  • 6 years experience in e-learning, Web site design, and social media.
  • Experienced in using traditional and Web 2.0 tools for creating communities of learning, training,  marketing, and advocacy.
  • Frequent presenter and keynote speaker at conferences on learning, education, and libraries.
  • Coauthor of Workplace Learning and Leadership: A Handbook for Libraries & NonProfits.
  • Published author with articles in American Libraries and Computers in Libraries.
  • Honored as a 2009 Library Journal Mover & Shaker for contributions in learning, training, and advocacy for support staff.
  • Honored as a 2010 Library Journal “One to Watch” for Paralibrarian of the Year.

EXPERIENCE       back to top

NoveList, a division of EBSCO
Customer Relationship Coordinator, 2012-present

  • Serve in a consultancy role to partner with NoveList customers to help them launch and maximize NoveList products based on individual library goals and needs, affording library staff and end-users with the best possible experience.
  • Oversee training and documentation for products.
  • Respond to escalated customer service issues.

Lori Reed Learning Solutions
Learning Strategist/Consultant, 2009-2012

  • Worked with libraries and library agencies to determine and meet organization needs to increase performance of staff and volunteers.
  • Created and delivered relevant training both face to face and online.
  • As a one person business owner, performed all aspects of small business management including cold calls, marketing, sales, bookkeeping, and customer relations.

Charlotte Mecklenburg Library
Learning & Development Coordinator, 2008-2011

  • Provided leadership in learning and development to a staff of 600 (reduced to 300 in 2010).
  • Assessed performance gaps and determined and recommended solutions to performance gaps.
  • When appropriate developed and delivered training to staff or contracted other trainers.
  • Provided recommendations to senior management and staff on Web 2.0 tools.
  • Brought together a diverse cross section of employees from the organization to create a team that provided feedback, input, and assists with the learning and development of library staff. This team ensured that staff learning meets the strategic and organizational goals of the library.
  • Networked with vendors to obtain a learning content management system (LCMS). In 2009 secured the donation of Lumenix from the developer/vendor saving the Library more than $20,000 per year.
  • Implemented self-paced training using the LCMS Lumenix. Self-paced training allowed staff to attend training from any location at any time and reduced the scheduling burdens on locations with reduced staff.
  • Implemented synchronous online training and meetings using WebEx saving the library $1,000s per year in mileage reimbursement and thousands of hours in lost productivity for staff travel to and from training and meetings. Potential savings in lost time and opportunity more than $50,000 per year.
  • Created self-paced and live, online training for staff and facilitated learning discussion forums on a Drupal-based Intranet.

Charlotte Mecklenburg Library
Human Resources Training Specialist, 2005-2008

  • Worked closely with IT, HR, and Public Services Teams to provide leadership in learning of technology training for library staff.
  • Prepared and delivered system-wide training to staff on all aspects of technology.
  • Developed and implemented a comprehensive Information Technology Core Competencies program for staff. After three months of aggressive training saw a 25% increase in staff technology competencies.
  • Collaborated with Public Technology Director to brainstorm and implement Learning 2.0-23 Things which has been replicated in libraries and organizations worldwide.

Charlotte Mecklenburg Library
Automation Support Coordinator, 1999-2005

  • Developed and presented technology training courses for both library patrons and staff.
  • Assisted library patrons at the Information Services Desk with technology assistance, readers’ advisory, and general reference questions.
  • Cross-trained in Children’s Services and Circulation.
  • Supported and maintained a network of 70+ public and staff PCs at a regional location.
  • Troubleshooted and repaired hardware and software problems.

Microsoft Inc.
Technical Support Engineer, 1998 – 1999

  • Support engineer for Microsoft Access versions 2, 95, 97, 2000.
  • Provided support to Microsoft customers ranging from home users to IT staff at large corporations with skill levels ranging from novice to developer.
  • Provided support by both phone and email for topics such as: setup and configuring MS Office; debugging SQL and VBA code; developing, troubleshooting, and distributing, database applications; client/server configuration; relational database design; ODBC; automating MS Office; troubleshooting printer problems; general how-to questions.
  • Wrote and edited Microsoft Knowledge Base articles regarding Access and VBA.
  • Assisted Beta Team with testing of Access 2000.
  • Assisted Content Team with testing and editing of Microsoft employee training materials for Access 2000.

New Horizons Computer Learning Center
Applications Instructor, 1997 – 1998

  • Led classes in software applications, operating systems, and Internet use in levels ranging from beginning to advanced.

Central Piedmont Community College
CPR and EMT Instructor, 1997

  • Instructed both classroom and laboratory classes for health care professionals.


American Library Association Learning Round Table
Communications & Marketing Chair, 2009-2013

  • Elected by membership for two, two year terms to provide leadership in communications and marketing to both members and non-members.
  • Performed research including an extensive survey of members and non-members, focus groups, and comparisons with other similar member organizations. Created a detailed marketing plan.
  • Led the project to rename and rebrand the group from CLENERT to Learning Round Table.
  • Manage social networking efforts on sites such as Twitter, LinkedIn, and Facebook.
  • Promote ALA Connect to our members and board as a communication tool.

Managing Editor of ALA Learning, 2009-2011

  • Created and maintain a WordPress blog at http://alalearning.org.
  • Recruited top trainers in the library field from all types of libraries to serve as contributing authors.
  • Lead the 13 contributing authors in writing posts that are of interest not only to trainers but to anyone working in libraries.

American Society of Training & Development Charlotte Chapter
Co-VP of Membership, 2009

  • Led efforts to recruit and retain members of local chapter including: conducting new member orientations, creating new member welcome letters and information packets, promoting membership via social networks such as Twitter, LinkedIn, and Facebook.

EDUCATION      back to top

East Carolina University
Bachelor of Science, Communications 2011

Central Piedmont Community College
Associate of Arts, 2002

CERTIFICATIONS      back to top

State Library of North Carolina
Master Trainer, 2008-2009

InSync Training
Certified Synchronous Learning Expert (SLE), 2008
Synchronous Design Certificate, 2008
Synchronous Facilitation Certificate, 2006

North Carolina Office of State Personnel
North Carolina Certified Training Specialist, 2006

HONORS AND AWARDS      back to top

Library Journal Mover & Shaker, 2009
Library Journal “One to Watch” Paraprofessional of the Year, 2010

PUBLICATIONS      back to top

Reed, Lori & Signorelli, Paul. Workplace Learning & Leadership: A Handbook for Library and Nonprofit Trainers: The Library Trainers’ Guide to Leadership, ALA Editions, Spring 2011.

Reed, Lori. When the Going Gets Tough, the Staff Needs More Training, Computers in Libraries, Apr. 2010: 6-11.

Reed, Lori & Signorelli, Paul. Are You Following Me, American Libraries, Nov. 2008: 44-47.

Reed, Lori. Skills for the 21st Century Library Workforce, Library Worklife: HR E-News for Today’s Leader, Sep. 2008.

Reed, Lori. Ergonomics: A Simple Solution to That Pain in Your Neck, Library Worklife: HR E-News for Today’s Leaders, Apr. 2008.

Blowers, Helene & Reed, Lori. The C’s of Our Sea of Change: Plans for Training Staff, from Core Competencies to LEARNING 2.0, Computers in Libraries, Feb. 2007: 10-15.

Reed, Lori. 7 1/2 Habits of Highly Successful Lifelong Learners,”PLCMC and WebJunction, August 2006.

PRESENTATIONS      back to top

Your Life, The Whole Story
Commencement Speech, East Carolina University School of Communication, December 2012, Transcript

Finding Your Way: Managing & Leading Through Change in Libraries
Keynote, Back in Circulation Again Conference, University of Wisconsin – Madison, October 2012, Slides

Generation Now: Surviving and Thriving With Multiple Generations in the Workplace
Back in Circulation Again Conference, University of Wisconsin – Madison, October 2012, Slides

21st Century Learning: 21st Century Learners
ILEAD U, June 2011, Slides

Live and Online: Webinars as a Solution for Interactive Online Learning
ILEAD U, June 2011, Slides

TechSoup for Libraries
ILEAD U, June 2011, Slides

Morale Issues in Your Library
WebJunction, December 2010, Slides

Get More Important Things Done: Time Management for Library Staff
NEFLIN, August 2010, Slides

Leadership in Learning: A Call to Libraries
Keynote, Quebec Library Association, May 2010, Slides

LMS: What’s Out There & How to Decide
Computers in Libraries, April 2010

Innovation During a Time of Change
Computers in Libraries, April 2010, Slides

Using Social Networking to Find Your Next (or First) Job
University of North Carolina Charlotte Unconference, March 2010

Gaming in Libraries
University of North Carolina Charlotte Unconference, March 2010

23 Things and Beyond: Using the Social Web for Learning
Internet Librarian, October 2009

Libraries, E-Learning, and Zombies
Internet Librarian, October 2009

Market Yourself, Market Your Library
Georgia Council of Media Organizations, October 2009

Generation Now: Surviving and Thriving With Four Generations in the Workplace
Georgia Council of Media Organizations, October 2009

Social Learning: What Web 2.0 Can Do For You (and for your learners)
ASTD Midlands,  September 2009

Charlotte Mecklenburg Customer Experience
American Library Association CLENERT Training Showcase, July 2009

Making it Stick: Designing, Delivering, and Surviving Presentations
American Library Association Preconference, June 2009

Creating a Culture of Learning
American Library Association, June 2009

Presenting for 3, 30 or 300: DON’T Imagine Them Naked
Pres4Lib, June 2009

Wiki Who? What Web 2.0 Can Do for You
American Society of Training & Development, April 2009

Learning Solutions Through Technology
Computers in Libraries, April 2009

IT Core Competencies at PLCMC
American Library Association CLENERT Training Showcase, June 2008

LOL @ Your Library: Live Online Learning at PLCMC
American Library Association ACRL Poster Session Learning Virtually: Online Professional Development for Library Workers with Tight Budgets and Full Schedules, June 2008

Competencies For Your Staff: From Implementation to Integration
Preconference Panel for American Library Association, June 2008

WEBINARS      back to top

Building a Personal Learning Solution
LibraryLink New Jersey, January 2012, Slides

Generation Now: Surviving and Thriving With Multiple Generations in the Workplace
January 2012, Slides

Innovation During a Time of Change
December 2011, Slides

Marketing Library Services With Web 2.0
South Jersey Regional Library Cooperative, November 2009, Slides

Core Competencies: Training With Results
NEFLIN, October 2009, Slides

Marketing Services using Web 2.0
NEFLIN, August 2009, Slides

Gaming in Libraries: A Live Online Discussion
NEFLIN, June 2009, Slides

Evaluating and Implementing Web 2.0 Tools in Libraries
MaintainIT Project Webinar, November 2008, Recording | Slides

Web 2.0 Collaboration Tools in Libraries
MaintainIT Project Webinar, November 2008, Recording | Slides

Game On: Gaming in Libraries
MaintainIT Project Webinar, October 2008, Recording | Slides

Get Your Game On: Quick Tips to Implement a Gaming Program at Your Library
MaintainIT Project Webinar, October 2008, Recording | MaintainIT Project Webinar, September 2008, Recording | Slides

Maintaining Public Computers in Florida
MaintainIT Project Webinar, September 2008, Recording | Slides

Maintaining Public Computers in Georgia
MaintainIT Project Webinar, August 2008, Recording | Slides

Maintaining Public Computers in Alabama
MaintainIT Project Webinar, August 2008, Recording | Slides

Cultivating a Culture of Learning in Libraries
WebJunction Webinar (encore presentation), August 2008, Recording | Slides

Maintaining Public Computers in North Carolina
MaintainIT Project Webinar, July 2008, Recording | Slides

Cultivating a Culture of Learning in Libraries
WebJunction Webinar, June 2008, Recording | Slides