Lori Reed

Experience

Charlotte Mecklenburg Library

Learning & Development Coordinator, 2008-present
Provide leadership in learning and development to a staff of 550. Assess performance gaps. Determine and recommend to senior management solutions to narrow performance gaps. When appropriate develop and deliver training to staff or contract with other trainers. Provide recommendations to senior management and staff on Web 2.0 tools.

• Created a Learning Council comprised of 14 library employees and provided leadership to this team so that the team can provide feedback, input, and assist with the learning and development of library staff.
• Implemented self-paced training using a learning content management system.
• Team leader for customer service champions and online resource trainers.
• Developed and implemented staff blog for internal communication: http://blogs.plcmc.org
• Presented at local, national, and international conferences.
• Published in American Libraries and Computers in Libraries.

Human Resources Training Specialist, 2005-2008
Work closely with IT, HR, and Public Services Teams to provide leadership in learning of technology training for library staff. Prepare and deliver system-wide training to staff on all aspects of technology.

• Developed and implemented a comprehensive Information Technology Core Competencies program for staff. After three months of aggressive training saw a 25% increase in staff technology competencies.
• Collaborated with Public Technology Director to brainstorm and implement Learning 2.0-23 Things.

Automation Support Coordinator, 1999-2005
Develop and present technology training courses for both library patrons and staff. Assist library patrons at the Information Services Desk with technology assistance, readers’ advisory, and general reference questions. Cross-trained in Children’s Services and Circulation. Support and maintain a network of 70+ public and staff PC’s at a regional location. Troubleshoot and repair hardware and software problems.

• Served on the Horizon Training Team and collaborated with other team members on developing training materials and delivering training.
• Created the Library’s Automation Support Coordinator Orientation checklist that outlines skills and training that all new ASCs must acquire within one year of employment. Trained new ASC and Information Specialist/Technology staff.
• Created and led Internet Safety Team in the development of an Internet safety and awareness program for families.
• Developed PLCMC Technology Training Statistics Database for system-wide use to track public technology class evaluations and statistics.
• Developed Access databases and reports to track branch circulation statistics, training statistics, HVAC system, short story collection, and classic paperback collection. Trained library staff on using these databases.
• Contributed articles on a regular basis to the staff newsletter, InfoBytes.
• Team leader of Internet Safety Team. Member of Training Advisory Group Team, Public Technology Trainers Team, Online Resources Training Team, and Horizon Training Team.

Microsoft Inc.

Technical Support Engineer, 1998 – 1999
Support engineer for Microsoft Access versions 2, 95, 97, 2000. Provided support to Microsoft customers ranging from home users to IT staff at large corporations with skill levels ranging from novice to developer. Provided support by both phone and email for topics such as: setup and configuring MS Office; debugging SQL and VBA code; developing, troubleshooting, and distributing, database applications; client/server configuration; relational database design; ODBC; automating MS Office; troubleshooting printer problems; general how-to questions.

• Wrote and edited Microsoft Knowledge Base articles regarding Access and VBA.
• Assisted Beta Team with testing of Access 2000.
• Assisted Content Team with testing and editing of Microsoft employee training materials for Access 2000.

New Horizons Computer Learning Center

Applications Instructor, 1997 – 1998
Led classes in software applications, operating systems, and Internet use in levels ranging from beginning to advanced.

Central Piedmont Community College

CPR and EMT Instructor, 1997
Instructed both classroom and laboratory classes for health care professionals.

Education

East Carolina University

B.S., Communications (expected 2010)

• GPA 4.0
• Recipient of the 2010 School of Communication Scholarship

Central Piedmont Community College

Associate of Arts, 2002

• GPA 3.8
• Member of Phi Theta Kappa

Certifications

Master Trainer
State Library of North Carolina, 2008-2009

Certified Synchronous Learning Expert (SLE)
InSync Training, 2008

Synchronous Design Certificate
InSync Training, 2008

Synchronous Facilitation Certificate
InSync Training, 2006

North Carolina Certified Training Specialist
North Carolina Office of State Personnel, 2006

Designing Effective Online Tutorials for Libraries
North Carolina State Library Association, 2005

Train-the-Trainer
New Horizons Computer Learning Center, 1997

Membership & Professional Service

American Library Association Learning Round Table

Communications & Marketing Chair, 2009-2011

• Provide leadership in communications and marketing to both members and non-members.
• Performed research including an extensive survey of members and non-members, focus groups, and comparisons with other similar member organizations. Created a detailed marketing plan.
• Led the project to rename and rebrand the group from CLENERT to Learning Round Table.
• Manage social networking efforts on sites such as Twitter, LinkedIn, and Facebook.
• Promote ALA Connect to our members and board as a communication tool.

Managing Editor of ALA Learning, 2009-present

• Created and maintain a WordPress blog at http://alalearning.org.
• Recruited top trainers in the library field from all types of libraries to serve as contributing authors.
• Lead the 13 contributing authors in writing posts that are of interest not only to trainers but to anyone working in libraries.

American Society of Training & Development Charlotte Chapter

Co-VP of Membership, 2009

• Led efforts to recruit and retain members of local chapter including: conducting new member orientations, creating new member welcome letters and information packets, promoting membership via social networks such as Twitter, LinkedIn, and Facebook.

Honors and Awards

Library Journal Mover & Shaker, 2009

Library Journal “One to Watch” Paraprofessional of the Year, 2010

Publications

Reed, Lori & Signorelli, Paul. The Library Trainers’ Guide to Leadership, ALA Editions, Fall 2010.

Reed, Lori. “When the Going Gets Tough, the Staff Needs More Training,” Computers in Libraries, Apr. 2010: 6-11.

Reed, Lori & Signorelli, Paul. “Are You Following Me,” American Libraries, Nov. 2008: 44-47.

“Skills for the 21st Century Library Workforce,” Library Worklife: HR E-News for Today’s Leader, Sep. 2008.

“Ergonomics: A Simple Solution to That Pain in Your Neck,” Library Worklife: HR E-News for Today’s Leaders, Apr. 2008.

Blowers, Helene & Reed, Lori. “The C’s of Our Sea of Change: Plans for Training Staff, from Core Competencies to LEARNING 2.0,” Computers in Libraries, Feb. 2007: 10-15.

“7 1/2 Habits of Highly Successful Lifelong Learners,”PLCMC and WebJunction, August 2006.

Presentations

LMS: What’s Out There & How to Decide
Computers in Libraries, April 2010

The 24th Thing: Innovation During a Time of Change
Computers in Libraries, April 2010

Using Social Networking to Find Your Next (or First) Job
University of North Carolina Charlotte Unconference, March 2010

Gaming in Libraries
University of North Carolina Charlotte Unconference, March 2010

23 Things and Beyond: Using the Social Web for Learning
Internet Librarian, October 2009

Libraries, E-Learning, and Zombies
Internet Librarian, October 2009

Market Yourself, Market Your Library
Georgia Council of Media Organizations, October 2009

Generation Now: Surviving and Thriving With Four Generations in the Workplace
Georgia Council of Media Organizations, October 2009

Social Learning: What Web 2.0 Can Do For You (and for your learners)
ASTD Midlands,  September 2009

Charlotte Mecklenburg Customer Experience
American Library Association CLENERT Training Showcase, July 2009

Making it Stick: Designing, Delivering, and Surviving Presentations
American Library Association Preconference, June 2009

Creating a Culture of Learning
American Library Association, June 2009

Presenting for 3, 30 or 300: DON’T Imagine Them Naked
Pres4Lib, June 2009

Wiki Who? What Web 2.0 Can Do for You
American Society of Training & Development, April 2009

Learning Solutions Through Technology
Computers in Libraries, April 2009

IT Core Competencies at PLCMC
American Library Association CLENERT Training Showcase, June 2008

LOL @ Your Library: Live Online Learning at PLCMC
American Library Association ACRL Poster Session Learning Virtually: Online Professional Development for Library Workers with Tight Budgets and Full Schedules, June 2008

Competencies For Your Staff: From Implementation to Integration
Preconference Panel for American Library Association, June 2008

Webinars

Marketing Library Services With Web 2.0
South Jersey Regional Library Cooperative, November 2009, Slides

Core Competencies: Training With Results
NEFLIN, October 2009, Slides

Marketing Services using Web 2.0
NEFLIN, August 2009, Slides

Gaming in Libraries: A Live Online Discussion
NEFLIN, June 2009, Slides

Evaluating and Implementing Web 2.0 Tools in Libraries
MaintainIT Project Webinar, November 2008, Recording | Slides

Web 2.0 Collaboration Tools in Libraries
MaintainIT Project Webinar, November 2008, Recording | Slides

Game On: Gaming in Libraries
MaintainIT Project Webinar, October 2008, Recording | Slides

Get Your Game On: Quick Tips to Implement a Gaming Program at Your Library
MaintainIT Project Webinar, October 2008, Recording | Slides

Maintaining Public Computers in South Carolina
MaintainIT Project Webinar, September 2008, Recording | Slides

Maintaining Public Computers in Florida
MaintainIT Project Webinar, September 2008, Recording | Slides

Maintaining Public Computers in Georgia
MaintainIT Project Webinar, August 2008, Recording | Slides

Maintaining Public Computers in Alabama
MaintainIT Project Webinar, August 2008, Recording | Slides

Cultivating a Culture of Learning in Libraries
WebJunction Webinar (encore presentation), August 2008, Recording | Slides

Maintaining Public Computers in North Carolina
MaintainIT Project Webinar, July 2008, Recording | Slides

Cultivating a Culture of Learning in Libraries
WebJunction Webinar, June 2008, Recording | Slides