Sunday was the CLENE Training Showcase where trainers have a chance to showcase best practices in learning and continuing education for libraries.

My display and presentation was about the training I facilitated for my library as part of my Master Trainer program earlier this year. The Charlotte Mecklenburg Customer Experience focuses on how we can train our library employees to give the best possible customer service to our customers.

During the showcase I gave a 10-minute presentation in the speakers’ corner about the training. Due to the poor acoustics, the noise in the room, and the fact that we could not use a microphone, I relied on my previous theater training to project my voice (diaphragmatic breathing) and walked up and down the aisles on each side of the audience so they could hear me better.

Overall the showcase was a hit and we gave away over $2,500 in door prizes. Next year promises to be even bigger and better so mark your calendars for Sunday afternoon of ALA 2010!