Serving the 21st Century Patron

Next month I’ll be presenting in the free, online event Serving the 21st Centruy Patron hosted by WebJunction. Maurice Coleman and I will be talking about morale issues in libraries and how to improve morale. At a time when advocacy and customer service are paramount, morale can either make or break a library. I’m equally excited to hear the other presentations.

View the full 2-day conference schedule and register here:

http://www.webjunction.org/conferences/-/articles/content/106453434

Hope to see you there!

Shelf Check by Emily Lloyd

About Lori Reed

Lori Reed, coauthor of Workplace Learning & Leadership: A Handbook for Library and Non-Profit Trainers, is a learning and communication strategist with more than twenty years experience in learning and development. A 2009 Library Journal Mover & Shaker and a 2010 "One to Watch" for paralibrarians, Lori graduated cum laude from East Carolina University with a Bachelor of Science in Communication. Lori is a certified Synchronous Learning Expert and a North Carolina Master Trainer and has traveled across North America speaking about libraries and training.

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