State of Learning at PLCMC

The following is an email I sent out to PLCMC employees at the beginning of January. I thought it might be of interest to other trainers who are interested in metrics and benchmarking.

We at PLCMC have been very busy learning in 2008

In 2008, PLCMC employees attended a total of nearly 13,000 hours of training–and that’s only the hours we track through myHR. This figure does not count on-the-job-training, public computer classes that staff attend, or training outside the library or Mecklenburg County that our staff attend (such as conferences).

This averages out to approximately 26 hours of training per year per employee. This figure is well above the 17 hour average per employee of most organizations, as reported in the American Society of Training and Development’s 2008 State of the Industry Report.

As you can see, PLCMC is devoted to providing learning and development opportunities to all of our employees.

We provide opportunities such as:

  • Professional membership reimbursement
  • Tuition reimbursement
  • Scholarships such as Carla Dupuy Scholarship and Friends of the Library David Howe Scholarship
  • Job related and personal development through sessions listed on myHR
  • Staff exchange program (In 2008 we sent two employees to Australia to live and work for a month)
  • Opportunities to attend conferences, training, e-learning, and webinars provided by other libraries and organizations

We will continue to be busy learning in 2009

We are in the planning stages of creating a Learning Advisory Council in 2009 with staff representatives from each of the C.O.R.E. areas. The Council will recommend and help develop training and learning solutions. There will be more opportunities for staff to help train other staff.

In 2009 there will be onsite training at every location to prepare staff for Unified Services.

As you can see PLCMC is dedicated to developing staff including our front line staff who assist our customers each and every day and those who work behind-the-scenes as well. In the coming year, look for more opportunities to learn and develop. If you have a suggestion for training or a specific need please contact me by phone or by email.

Have a safe and happy holiday and make a resolution to learn something new in the new year!

About Lori Reed

Lori Reed, coauthor of Workplace Learning & Leadership: A Handbook for Library and Non-Profit Trainers, is a learning and communication strategist with more than twenty years experience in learning and development. A 2009 Library Journal Mover & Shaker and a 2010 “One to Watch” for paralibrarians, Lori graduated cum laude from East Carolina University with a Bachelor of Science in Communication. Lori is a certified Synchronous Learning Expert and a North Carolina Master Trainer and has traveled across North America speaking about libraries and training.


  1. Great post and email, Lori. I was telling our deputy director about these statistics and she asked if these figures represent everyone in the organization or just professional staff? What types of organizations were represented in the ASTD poll?

  2. Oh Marianne. You know how I hate professional vs. paraprofessional 🙂

    Yes the figures represent all of our staff, in every position including non public services–HR, maintenance, security, etc. We have a significant number of part time staff and those numbers were converted to FTEs (full time equivalents). For example two 20hr per week employees = 1 FTE.

    The ASTD totals I believe cover all employees. In fact I’ve never heard of another industry that segregates employees out the way libraries do. Even in the hospitals I’ve worked at. Training hours are training hours whether it is a doctor or a nursing assistant.

    Jumping off my soapbox now 🙂 That was actually a great question. Hope you are well.

  3. I knew that was a loaded question, but still had to ask. 🙂

    Valuable info here… thank you!

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