Lori Reed

The best kind of learning is that which never ends—and a culture of training means that staff will be more flexible and responsive to new ideas and strategies, imperative in today’s libraries. In this practical resource, leading workplace trainers Reed and Signorelli offer guidance on improving the effectiveness of training programs. Using real-life examples of trainers who serve as leaders within libraries and their communities, this book sheds light on an underappreciated but important… Show more

The best kind of learning is that which never ends—and a culture of training means that staff will be more flexible and responsive to new ideas and strategies, imperative in today’s libraries. In this practical resource, leading workplace trainers Reed and Signorelli offer guidance on improving the effectiveness of training programs. Using real-life examples of trainers who serve as leaders within libraries and their communities, this book sheds light on an underappreciated but important component of library operations. Show less

While unified services began as an approach to improve customer satisfaction by decreasing referrals throughout the building, it has proven to be an effective strategy for coping with the loss of staff positions through attrition. Contrast that with offering a 1-hour faceto-face training session for 500 staff members where you are looking at costs such as the following: * Trainer time to conduct at least 25 sessions * Travel time and mileage for staff to travel to and from training * Lost… Show more

While unified services began as an approach to improve customer satisfaction by decreasing referrals throughout the building, it has proven to be an effective strategy for coping with the loss of staff positions through attrition. Contrast that with offering a 1-hour faceto-face training session for 500 staff members where you are looking at costs such as the following: * Trainer time to conduct at least 25 sessions * Travel time and mileage for staff to travel to and from training * Lost opportunity for what those staff members could have done with the time lost traveling between library locations * The impact this level of reduced staffing has on the customers in our branches For the reasons above we choose our face-to-face training opportunities carefully to ensure that they align with the library's strategic goals. Continuous training and learning opportunities for staff will help libraries provide exceptional customer service to their patrons. Show less

The article addresses the importance of training and leadership in libraries. Training is more important now than ever as library staff and library users find themselves immersed in a Web 2.0 world and need assistance in learning, using, and coping with new technology. As the field of workplace learning and performance evolves, library employees at all levels and positions stand to play a larger role in leading their libraries.

Skills needed by library staff who face a rapidly changing field as technology dominates access to information.

Proper ergonomics at computer workstations can prevent injury and improve employee productivity. This article explains proper ergonomics when using a computer.

The article presents information on the development of training program and learning opportunities for staff at the Public Library of Charlotte & Mecklenburg County in North Carolina. A core competencies training program was developed as well as Learning 2.0, a discovery learning program that focuses on self-exploration and encourages staff to take up creative challenges. While neither of these programs can be mistaken as a carbon copy of the other, they both strive to produce a common… Show more

The article presents information on the development of training program and learning opportunities for staff at the Public Library of Charlotte & Mecklenburg County in North Carolina. A core competencies training program was developed as well as Learning 2.0, a discovery learning program that focuses on self-exploration and encourages staff to take up creative challenges. While neither of these programs can be mistaken as a carbon copy of the other, they both strive to produce a common connection between training and learning Show less